Privacy Policy

GDPR Data and Website Privacy Policy
The Courtyard Pegswood Limited
Last Updated: [23.09.2024]

At The Courtyard Pegswood Limited, we are committed to protecting your personal information and ensuring compliance with the General Data Protection Regulation (GDPR). This privacy policy explains how we collect, use, and protect personal information from website visitors, customers, and other individuals with whom we interact. By using our website and services, you agree to this policy.

1. Who We Are

* The Courtyard Pegswood Limited, referred to as "we," "us," or "our," is responsible for the website located at [insert URL] and is the data controller for personal information collected through this website.

2. Personal Data We Collect

* We may collect personal information in the following circumstances:

* Direct Interactions: Name, email address, phone number, and any other information provided when you fill out forms, contact us, or make reservations.

* Automated Technologies: Technical data such as IP address, browser type, and usage data collected via cookies or similar tracking technologies when you browse our website.

* We may collect sensitive information only with your explicit consent and only when necessary.

3. How We Use Your Personal Data

* Service Provision: To process bookings, answer queries, and provide our services.

* Communication: To send relevant communications, promotional content, or service updates, based on your preferences.

* Legal Compliance: To comply with legal or regulatory requirements, including GDPR and other applicable laws.

* Website Improvement: To monitor and improve our website, analyse traffic, and enhance user experience.

4. Lawful Basis for Processing Personal Data

* We process personal data based on:

* Consent: When you opt in for newsletters or promotions.

* Contractual Necessity: To fulfil a contract (e.g., reservations).

* Legitimate Interests: To improve our services and understand customer preferences.

* Legal Obligation: When required by law, such as for tax records or lawful data requests.

5. Data Security

* We implement appropriate security measures to protect your personal data against unauthorised access, alteration, or disclosure. This includes secure server hosting, encryption, and regular system audits.

* Access to personal data is restricted to authorised employees and contractors who need it to perform their roles.

6. Data Retention

* Personal data will be retained only as long as necessary for the purposes outlined in this policy or as required by law. Once data is no longer needed, we will delete or anonymise it.

7. Your Rights

* Access: You can request access to your personal data at any time.

* Correction: You can request that inaccurate data be corrected.

* Deletion: You may request the deletion of your data under certain circumstances.

* Objection: You can object to certain types of data processing, including direct marketing.

* Data Portability: You may request that we transfer your data to another organisation.

* Withdraw Consent: Where consent is the lawful basis for data processing, you may withdraw it at any time.

To exercise these rights, please contact us at gm@thecourtyardpegswood.com

8. Cookies and Tracking Technologies

* Our website uses cookies to enhance user experience, analyse website traffic, and for marketing purposes. You may disable cookies in your browser settings, though some site features may be impacted.

* For more details on our use of cookies, please see our Cookie Policy.

9. Third-Party Links

* Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these websites. We encourage you to review each third-party's privacy policy independently.

10. Data Sharing and Transfers

* We do not share personal data with third parties except for the purposes stated in this policy or when required by law.

* If we transfer your data outside the European Economic Area (EEA), we ensure equivalent data protection standards in compliance with GDPR.

11. Policy Changes

* This policy may be updated periodically. The latest version will be posted on our website, and significant changes will be communicated to users as required.

12. Contact Information

* For questions or concerns about our GDPR policy or data practices, please contact:

* Email: gm@thecourtyardpegswood.com

* Mailing Address: The Courtyard Pegswood Limited, Longhirst Road, Pegswood, NE61 6XF